Warranties
AT UARM™ we stand behind our products, a sentiment reflected by our warranty policy. Our passionate staff is devoted to providing only the very best – ensuring you are fully satisfied with your product. If a material defect or imperfection in workmanship is found throughout any product’s lifetime, we will repair or replace it, free of charge.
This cover does not extend to everyday wear and tear. Please note it is the responsibility of the customer outside of the US to cover international return shipping and custom clearance charges if applicable. These conditions apply only to the original purchaser and subsequently are non-transferrable.
LIMITED WARRANTY
All UARM™ products are manufactured in compliance with our quality control standards. This product is warranted to be free of material defects, or imperfection in workmanship, subject to the following conditions.
COVERAGE PERIOD
Textile products (vest outer, boots, tactical clothing, etc.) are strictly warranted for 12 months, starting on the day of manufacture. Soft, and hard armor panels (ballistic plates, helmets, shields) are warranted for 5 years, starting on the day of manufacture.
LIMITATIONS
Our Limited Warranty coverage begins on the date of purchase of the respective product. If the product is purchased directly from the UARM™ website, the coverage period begins on the invoiced sale date. If purchased from a verified dealer/distributor, coverage begins on the date the product is sold to the end-user, providing it was manufactured within the previous 12 months.
When providing proof of purchase a verifiable date must be provided. If not date is provided, the date will be considered from the date of manufacture. Valid warranty claims will be honored on a strictly prorated basis. To qualify for the warranty, you must send the filled-in warranty card sent to you from our team by request to [email protected], this must be completed within the first 30 days after delivery.
Our warranty policies only extend to the original user-purchaser.
Furthermore, if the care/maintenance instructions stated on the product label have not been followed, the product has been altered in any way post-purchase or been subject to unintended/abnormal use/abuse warranty is immediately void.
In the event a material defect or imperfection in workmanship is found during the applicable warranty period, it is the buyer’s responsibility to mail the defected product to the address provided. UARM™ will at its discretion repair or replace the defective product without cost to you, or will refund the purchase price on a prorated basis.
WE DISCLAIM LIABILITY FOR CONSEQUENTIAL DAMAGES. WE DISCLAIM ANY EXPRESSED OR IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE OTHER THAN AS PROVIDED ABOVE.