Due to the impact of COVID-19 restrictions as well as the increased volume of shipments, there might be some delays in processing and delivery. Although we are doing everything in our power to deliver your order as fast as possible, it might take slightly longer than usual for safe delivery.
If you want to check the current status of your delivery you can visit the Order Status page on the website by entering the email you used to order and your 5-digit shipping number.
We greatly appreciate your patience and are doing everything in our power to fulfill your order as soon as possible, and apologize for any and all inconvenience that this delay may have caused you.
We ship to all states within the US and most countries around the globe.
We ship from two of our warehouses:
1) The US warehouse is based in San Bernardino, California.
For domestic shipping, we use UPS, FedEx, DHL, or USPS operators, based on the time and rate they offer for each specific order. For the international orders, we use USPS that transfers parcels to the local shipping company after it passes the border.
2) The International warehouse is based in Kyiv, Ukraine.
For all shipping, we use Ukrposhta, and it transfers the parcels to the local shipping company after it passes the border.
The US shipment from the US When we ship from the US warehouse.
For a specific shipping request, please contact our team [email protected], we are happy to help.
When you see the stock status of the product In Stock it means we will ship it to you immediately the same or next day from the US warehouse.
If it is Backorder it means the product on its way to the US warehouse to be shipped from there, or we would send it from the International warehouse.
The lead time of Backorder tells when we expect you to receive the products.
If your order contains both In Stock and Backorder products, it means you would receive several parcels. We will provide you a tracking number of each.
We continuously work on having all products in stock in the CA warehouse.
The tracking number for your shipment will be sent via email as soon as your order leaves our warehouse. For updates on the progress of your order, don’t hesitate to contact us at [email protected]. Please include your order or relevant purchase email/shipping address when reaching out to our team.
Shipping cost depends on the total quantity and weight of the products. You would see the final total shipping cost on the Shipping page at Checkout.
The minimum shipping cost is $10.
Last Updated on November 21, 2020