Returns
Don’t send returns to the mailbox/office address, such returns wouldn’t be accepted.
Wait to receive return label form us.
For that please contact us by email:
[email protected]
UARM will approach any and all demands from customers in good faith with the goal of maximizing customer satisfaction. UARM will act within reason to provide customers with the best possible pricing, shipment times, service, and quality. If there are options that would be beneficial for the customer UARM obliges itself to inform the customer about those options in a timely manner or upon request and inquiry.
30 DAY MONEY-BACK GUARANTEE
In the first 30 days upon the acceptance of the product, the customer is in their full right to return the product for whatever reason and demand an exchange or a refund of the cost.
In such case the customer will need to send an email to [email protected] with the following information:
- Order Number
- Names of items to be returned
- Reason for the return
- Image of the items being returned
- Image of the package the items came in with
After that, UARM will provide a return label for the customer. Upon receiving the items back, the refund will be issued within 72h and the fund will be returned to the customer’s account.
Please take note that some 3rd party expenses such as shippings and insurance, as well as any promotions, giveaways, and gift cards can’t be refunded.
CANCELATION
Cancellations for shipped items will be accepted within reason. If the order has not yet shipped and no costs have occurred the Company will treat this occurrence as a timely cancellation and refund the costs in full.
In the case that the ordered parcel has already shipped and costs have occurred, the costs created by the late cancelation will be bared by the customer. This may include the cost of shipping and returning.
SHIPPING INFORMATION EDIT
Customers who need to change their shipping information must send an email to [email protected] with their order number and the new shipping details for the location where they wish for their order to be delivered. UARM will consider these edits immediately and provide the shipping company with the new information.
Once the order is shipped, UARM will contact the shipping carrier and attempt to change the address but does not guarantee a such an edit will be possible.
In the case that such an edit is untimely and the order is returned to UARM, the customer may demand their order to be reshipped upon payment for the shipping expenses. Alternatively, the order can be collected at the original address or the shipping hub for that address cited in the tracking information on the order status page.
Requesting a refund at this point will be considered as returning compliant products and may cause shipping and returning expenses.
It is upon the customer to provide valid shipping information and to check if their information is correct by going to their order status page. UARM does not retain responsibility for any incorrect shipping information provided by the customer.
TIMELY ORDER EDIT
Orders can be edited with items removed or added before the order is shipped. In such a case, depending on the weight and volume of the new order, no additional shipping or packing costs will be levied against the customer and the order will be sent in the same number of parcels if possible.
Order edits can be requested by sending an email to [email protected] with a clear explanation of the desired outcome of the edit.
UNTIMELY ORDER EDITS
By adding items to your order after in has been shipped, the customer might be charged additional shipping and packing costs. Additionally, UARM will not guarantee that the added items will be shipped in the same parcel and have the same expected time of delivery as the original order.
Untimely removal of items from the order will be regarded as a partial return and will fall under the return policy.
RETURN OF NON-COMPLIANT ITEMS
UARM guarantees all returns of non-compliant items in the fastest possible timeline. Such a return will not include any charges or fees. The customer who has received non-compliant items may request a refund or an exchange for compliant goods that they have originally ordered.
To submit a request for a return of non-compliant items, the customer needs to send an email to [email protected] with their order number, images of the items they have received, information about the nature of the non-compliance of the items, as well as an image of the package the items have arrived in.
Following the request, UARM will issue a return and will either ship new items that are compliant or refund the order completely upon inspection.
For more warranty details SEE HERE
EXCHANGE UPON DELIVERY
Customers who have received their order in the last 30 days have a right to request an exchange of items within reason. Such an exchange could include different items, colors, or other properties available on the UARM website.
The request should be sent to [email protected] and include the order number, images of the items received, and the packaging, as well as the cost of shipping, which will not be refunded.
Please take note that some 3rd party expenses such as shipping and insurance, as well as any promotions, giveaways, and gift cards can’t be refunded.
UNTIMELY RETURN REQUEST
UARM retains the right to deny any request for a return placed more than 30 days from receiving the item. While such returns will be considered to determine the validity of the request, compliance of the items, and the circumstance of the customer, due to the nature of the product there is a possibility that such a request will be denied.
NON-RETURNABLE ITEMS
Compliant items that have been received by the customer but are fragile and impossible to restock will NOT be considered for a return or exchange.
Such items are but are not limited to ceramic plates:
SA3S™ LEVEL III++ SILICON CARBIDE SAPI
SA4S™ LEVEL IV+ SILICON CARBIDE SAPI
ICW4S™ LEVEL IV+ SILICON CARBIDE SAPI
SA3B™ LEVEL III++ BORON CARBIDE SAPI
SA4B™ LEVEL IV+ BORON CARBIDE SAPI
SA3BSP™ LEVEL III++ BORON CARBIDE SIDE
SA3SSP™ LEVEL III++ SILICON CARBIDE SIDE
SA4SSP™ LEVEL IV+ SILICON CARBIDE SIDE
SA3SSH™ LEVEL III++ SILICON CARBIDE SHOULDER
SA4SSH™ LEVEL IV+ SILICON CARBIDE SHOULDER
SA4A™ LEVEL IV+ ALUMINUM OXIDE SAPI
ICW4A™ LEVEL IV+ ALUMINUM OXIDE SAPI
SA4ASP™ LEVEL IV+ ALUMINUM OXIDE SIDE
SA4ASH™ LEVEL IV+ ALUMINUM OXIDE SHOULDER